Cancellation policy

Cancellation & Returns Policy

Effective Date: January 2026

---

No Returns or Exchanges

All products are individually personalized digital content. Once your download link or dashboard access has been delivered, returns and exchanges are not possible under any circumstances.

---

Cancellation Window

Cancellations are only accepted before production has begun — typically within a few minutes of placing your order.

Once production starts, no cancellation is possible. Given the automated and personalized nature of our products, this window is extremely short.

To attempt a cancellation, contact us immediately after ordering: 📧 info@softsins.de

---

Quality Issues

If your product has a verifiable technical or quality defect, we will provide a free remake or revision at no additional cost.

To request this, contact us within 14 days of delivery: 📧 info@softsins.de

This does not constitute a refund or return. We replace — we do not reimburse.

---

Chargeback Notice

By purchasing, you agree to contact us directly to resolve any issues before disputing charges with your bank or payment provider. We maintain full production and delivery records for all orders.

---

Soft Sins GbR · info@softsins.de · www.softsins.de