Refund policy

Refund Policy – Digital Content

Effective Date: January 2026

All Sales Are Final

All products offered on this website are digital content and/or individually personalized (e.g., custom audio stories, PDF files).

By completing your purchase, you explicitly agree that:

  • Delivery of the digital content begins immediately upon purchase confirmation
  • You waive your right to a refund once the content has been delivered or made accessible to you
  • You acknowledge that no refunds, returns, or exchanges are available once delivery has been initiated

No Refund Policy

Due to the nature of our products — immediately delivered, personalized digital content — we do not offer refunds under any circumstances, except where expressly required by applicable law.

This includes but is not limited to:

  • Change of mind
  • Dissatisfaction with the content
  • Accidental purchase
  • Device incompatibility (please verify system requirements before purchase)

Technical Issues

If your digital content:

  • Is inaccessible after delivery
  • Contains a technical defect
  • Was delivered incompletely

Please contact us before initiating any dispute or chargeback:

📧 info@softsins.de 🌐 www.softsins.de

We will provide a fully functional replacement at no additional cost. This does not constitute a refund or return.

⚠️ Important: Filing a chargeback without first contacting us may result in permanent suspension of your account and access to all purchased content.

Chargeback & Dispute Notice

We take unauthorized chargebacks seriously. By purchasing, you agree to contact us directly to resolve any issues before disputing charges with your bank or payment provider.

We maintain complete transaction records and delivery logs. In the event of a fraudulent or unwarranted chargeback, we reserve the right to:

  • Submit documented proof of delivery to the payment processor
  • Block future access to our platform

Consent at Checkout

By completing the purchase, you confirm that you:

  1. Have read and understood this Refund Policy
  2. Consent to immediate delivery of digital content
  3. Acknowledge that your right to a refund expires upon delivery
  4. Are 18 years of age or older

Contact

Soft Sins GbR Grindelhof 23, 20146 Hamburg, Germany 📧 info@softsins.de 🌐 www.softsins.de