Shipping policy
Delivery Policy – Digital Products
Effective Date: January 2026
1. Delivery Method
All products sold on this website are digital products delivered electronically. No physical goods are shipped.
Upon successful payment, your digital content will be delivered to the email address provided at checkout — either as a direct download link or via access to our member dashboard at dashboard.softsins.net.
2. Delivery Timeframe
Digital products are typically delivered within 24 hours of payment confirmation, unless otherwise stated on the product page.
⚠️ Please check your spam/junk folder before contacting support. Delivery emails may be filtered automatically.
3. Shipping Costs
There are no shipping or handling fees for digital products.
4. Delivery Requirements
To ensure successful delivery, you must provide a valid and accessible email address at checkout. You are solely responsible for:
- Ensuring your inbox has sufficient storage
- Checking spam/junk folders
- Providing the correct email address
We are not responsible for non-delivery resulting from an incorrect or inaccessible email address provided by the customer.
5. Delivery Issues & Liability
If you experience any issues with delivery (e.g., link not working, content inaccessible), please contact us before filing any dispute or chargeback:
📧 info@softsins.de 🌐 www.softsins.de
We will resolve the issue promptly by resending access or providing a replacement.
We are not liable for delivery delays caused by:
- Incorrect email addresses entered at checkout
- Spam filters or email provider restrictions
- Technical outages outside of our control
6. Contact & Support
Soft Sins GbR Grindelhof 23, 20146 Hamburg, Germany 📧 info@softsins.de 🌐 www.softsins.de